Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict History_Gift_Guide and the general reader of

and the general reader of Northwest history

but he knows the time has come to tell him the truth about his mother

recounting the highest of highs—award shows

His life is one of peaceful routine and incompetence until he inadvertently stops a bank robbery

an act of faith and courage in the face of life’s enduring mystery

Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict History_Gift_Guide and the general reader ofThe level of stress and conflict in today's world is higher than seen in decades. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement, a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of