LLND Kit-MSS402084 Undertake root cause analysis SIT Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS401 Implement and monitor environmentally sustainable work practices FBPRBK3016 Control and order bakery stock FBPRBK4004 Develop baked products FBPRBK4006 Coordinate baking operations FDFFS4001A Supervise and maintain a food safety plan FDFOHS4002A Maintain OHS processes SITXHRM001 Coach others in job skills Elective units FBPRBK3005 Produce basic bread products FBPRBK3011 Produce frozen dough products FBPRBK4007 Assess and evaluate bread products BSBSMB405 Monitor and manage small business operations BSBSMB407 Manage a small team SITHPAT005 Produce petit fours SITHPAT006 Produce desserts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURETU002 Recover vehicle refrigerants * We can develop additional elective units that are not listed on request (Please contact us for further information)

engaging and compliant classroom or webinar delivery of a qualification or unit

equipment and work areas SHBHIND003 Develop and expand a client base SHBHREF002 Straighten and relax hair with chemical treatments SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

LLND Kit-MSS402084 Undertake root cause analysis SIT Core units SIRWSLS004 Optimise customerEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational