Learning and Assessment Kit-VU21475 Give and respond to a wide range of oral presentations and instructions CPC aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCPOL003 Research and apply evidence to practice

Core units CPCCCM1011 Undertake basic estimation and costing CPCCCM2004 Handle construction materials CPCCCM2005 Use construction tools and equipment CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCVE1011 Undertake a basic construction project CPCCWHS1001 Prepare to work safely in the construction industry CPCCWHS2001 Apply WHS requirements

Assessments are mapped to the Australian Core Skills Framework (ACSF) at levels suitable for postgraduate vocational learners (typically Level 4-5)

Units of competency SITHFAB013 Provide advice on imported wines SITHFAB017 Provide advice on food and beverage matching SITHFAB020 Manage the sale or service of wine SITXFIN003 Manage finances within a budget SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Learning and Assessment Kit-VU21475 Give and respond to a wide range of oral presentations and instructions CPC aggressive or abusive customers *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to