Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FBP Formative assessments within the learner

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

trainers and assessors and industry experts

engaging and compliant classroom or webinar delivery of the qualification/unit

It can be effective when students begin to prepare for a summative assessment

The trainers/teachers can then adjust lessons/sessions

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FBP Formative assessments within the learnerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner