Learner Resources-PSPINV002 Conduct an investigation HLT Units of competency HLTAAP001 Recognise

Units of competency HLTAAP001 Recognise healthy body systems HLTHPS006 Assist clients with medication * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM16008A Interact with computing technology MEM17003A Assist in the provision of on the job training MSAENV272B Participate in environmentally sustainable work practices Elective units MEM05001B Perform manual soldering/desoldering - electrical/electronic components MEM05002B Perform high reliability soldering and desoldering MEM05003B Perform soft soldering MEM05006C Perform brazing and/or silver soldering MEM09002B Interpret technical drawing MEM10002B Terminate and connect electrical wiring MEM10003B Install and test electrical wiring and circuits up to 1000 volts a

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-PSPINV002 Conduct an investigation HLT Units of competency HLTAAP001 RecogniseOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all