Learner Resources-RII20120 Certificate II in Resources and Infrastructure Work Preparation AMP Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

Learner Guide

sterilisation and packaging processes HLTWHS003 Maintain work health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBHRM405 Support the recruitment

present and debate ideas BSBCRT402 Collaborate in a creative process BSBEBU401 Review and maintain a website BSBINN301 Promote innovation in a team environment BSBITU401 Design and develop complex text documents BSBITU402 Develop and use complex spreadsheets BSBITU404 Produce complex desktop published documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS401 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-RII20120 Certificate II in Resources and Infrastructure Work Preparation AMP Core units BSBDIV501 Manage diversityOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all