Learner Resources-SIRXCEG008 Manage disrespectful, aggressive or abusive customers pre-order Units of competency AURHTB001 Diagnose

Units of competency AURHTB001 Diagnose and repair heavy vehicle air braking systems AURHTX001 Diagnose and repair heavy vehicle manual transmissions AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURETR022 Diagnose and repair vehicle dynamic control systems AURHTQ003 Diagnose and repair heavy vehicle drive shafts AURETR024 Diagnose and repair compression ignition engine management systems AURHTD002 Diagnose and repair heavy commercial vehicle steering systems AURHTD003 Diagnose and repair heavy commercial vehicle suspension systems AURHTZ001 Diagnose and repair heavy vehicle emission control systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTF002 Inspect and service diesel fuel injection systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS001 Interact with pharmacy customers SIRCIND001 Work effectively in a community pharmacy SIRCINF001 Use pharmacy practices for infection control HLTWHS001 Participate in workplace health and safety Elective units SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays SIRXCEG008 Manage disrespectful

Robust validations

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status HLTWHS002 Follow safe work practices for direct client care BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCCCS004 Assess co-existing needs BSBINM301 Organise workplace information CHCCOM002 Use communication to build relationships CHCPOL003 Research and apply evidence to practice HLTAHA001 Assist with an allied health program HLTAHA011 Conduct group session for individual client outcomes BSBCUS301 Deliver and monitor a service to customers CHCCOM006 Establish and manage client relationships HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRXCEG008 Manage disrespectful, aggressive or abusive customers pre-order Units of competency AURHTB001 DiagnoseOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all