Training and Assessment Strategy-BSBSS00119 Customer Service Skill Set AHC Core units FWPCOR2201 Work effectively

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care Elective units FWPCOT2234 Dock material to length FWPCOT2243 Tail out timber product and waste material FWPCOT2245 Operate and maintain a table saw FWPCOT2257 Use hand-held tools FWPCOT2240 Cut material with a pole saw FWPCOT3259 Operate a four wheel drive on unsealed roads TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTAID003 Provide first aid Group B ICTICT203 Operate application software packages Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIWHS207 Control traffic on high volume roads * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCECD001 Analyse and apply information that supports employment and career development CHCECD008 Deliver services consistent with a career development framework CHCECD009 Conduct career guidance interviews CHCECD010 Provide support to people in career transition CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships Elective units CHCADV001 Facilitate the interests and rights of clients CHCMHS001 Work with people with mental health issues CHCPRP004 Promote and represent the service CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please

Units of competency CHCECD009 Conduct career guidance interviews CHCECD008 Deliver services consistent with a career development framework CHCECD001 Analyse and apply information that supports employment and career development CHCCOM002 Use communication to build relationships CHCLEG001 Work legally and ethically CHCECD010 Provide support to people in career transition * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSBSS00119 Customer Service Skill Set AHC Core units FWPCOR2201 Work effectivelyYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.