Learner Resources-SITXCCS014 Provide service to customers LGA Core units AUMAMA002 Work effectively

Core units AUMAMA002 Work effectively in teams AUMASA011 Apply safe work practices in the automotive manufacturing environment AUMATK002 Prepare and operate tools

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTFSE005 Apply and monitor food safety requirements HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAACT411 Use acting techniques in performance CUAMPF412 Develop and apply stagecraft skills CUAACT311 Develop basic acting techniques for performance CUAWHS312 Apply work health and safety practices CUAPRF314 Develop audition techniques CUAIND412 Provide freelance services * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTICT530 Design user experience solutions ICTWEB513 Build dynamic websites ICTWEB514 Create dynamic web pages ICTICT519 Develop detailed component specifications from project specifications ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry ICTNWK423 Manage network and data integrity ICTNWK541 Configure

Learner Resources-SITXCCS014 Provide service to customers LGA Core units AUMAMA002 Work effectivelyOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all