Learner Resources-FWPSS00006 Skill set for supporting workplace engagement in the forest and wood products industry CPC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

fitness and recreation industry knowledge Elective units SISCAQU002 Perform basic water rescues Group A SISOBWG001 Bushwalk in tracked environments Group A

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

Units of competency MSS402051 Apply quality standards MSFGG3039 Manually move glass MSFGG3028 Select

Units of competency BSBWOR203 Work effectively with others RIIOGD202D Carry out equipment and basic rig maintenance RIIOGD201D Assist in maintaining rig safety and emergency procedures RIIWHS201D Work safely and follow WHS policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-FWPSS00006 Skill set for supporting workplace engagement in the forest and wood products industry CPC aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all