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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency CHCEDS049 Supervise students outside the classroom CHCEDS034 Contribute to the planning and implementation of educational programs CHCEDS033 Meet legal and ethical obligations in an education support environment CHCEDS035 Contribute to student education in all developmental domains CHCEDS047 Assist in facilitation of student learning * We can develop additional elective units that are not listed on request (Please contact us for further information)
ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBXCS301 Protect own personal online profile from cyber security threats BSBXCS302 Identify and report online security threats BSBXCS401 Maintain security of digital devices BSBXCS402 Promote workplace cyber security awareness and best practices BSBXCS403 Contribute to cyber security threat assessments BSBXCS404 Contribute to cyber security risk management * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units RIIBEF201D Plan and organise work RIICOM201D Communicate in the workplace RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIISAM203D Use hand and power tools Additional electives RIISAM204D Operate small plant and equipment BSBITU111 Operate a personal digital device * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)
Training and Assessment Strategy-ICTSS00083 Underground Installations Skill Set LGA aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.
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