LLND Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit codes and specifications UEECO0002 Maintain

codes and specifications UEECO0002 Maintain documentation UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEECS0030 Set up

Core units VU22358 Develop learning goals Speaking and Listening VU22601 Participate in simple conversations and transactions Reading and Writing VU22603 Read and write simple personal communications and transactional texts Language Skills VU22604 Read and write simple instructional and informational texts VU22602 Give and respond to simple spoken information and directions Other electives VU22606 Access the internet and email to develop language BSBITU201 Produce simple word processed documents ICTICT103 Use

Core units CUADES512 Establish

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit codes and specifications UEECO0002 MaintainEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational