ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Core units BSBINS309 Maintain business

Core units BSBINS309 Maintain business records BSBOPS404 Implement customer service strategies BSBWHS307 Apply knowledge of WHS laws in the workplace CPPSCM3020 Source and extract information from strata plans CPPSCM4009 Access and interpret legislation in strata community management CPPSCM4034 Implement strata community management agreement CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities CPPSCM4045 Facilitate strata community meetings CPPSCM4047 Implement procurement processes in strata community management CPPSCM4056 Manage conflicts and disputes in strata community management CPPSCM4084 Administer insurance for strata communities CPPSCM4086 Coordinate preparation of strata community budgets CPPSCM4087 Facilitate operation of strata community committees Electives BSBPEF401 Manage personal health and wellbeing BSBTEC403 Apply digital solutions to work processes BSBCMM411 Make presentations BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCUS301B Deliver and monitor a service to customers BSBOHS403B Identify hazards and assess OHS risks CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4024A Resolve business disputes CPCCBC4031A Process client requirements CPCCBC4025A Manage personal work priorities and professional development BSBSMB406A Manage small business finances BSBSMB401A Establish legal and risk management requirements of small business BSBWRT401A Write complex documents CPCCBC4034A Apply codes and standards to building trade and services contracting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAPRP413 Make props using mixed media CPCCWHS1001 Prepare to work safely in the construction industry CUAWHS312 Apply work health and safety practices CUAPRP201 Develop basic prop construction skills CUAPRP412 Use casting and moulding techniques to make props If you require RPL Kits with comprehensive benchmarking

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04002 Perform gravity die casting MEM04018 Perform general woodworking machine operations MEM05002 Perform high reliability soldering and desoldering MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FBP Core units BSBINS309 Maintain businessPlease contact us for more information!