ERF Checklist-ICTICT519 Develop detailed component specifications from project specifications Vocational Placement Kit (Skill Set) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS401 Implement and monitor environmentally sustainable work practices FBPRBK3016 Control and order bakery stock FBPRBK4004 Develop baked products FBPRBK4006 Coordinate baking operations FDFFS4001A Supervise and maintain a food safety plan FDFOHS4002A Maintain OHS processes SITXHRM001 Coach others in job skills Elective units FBPRBK3005 Produce basic bread products FBPRBK3011 Produce frozen dough products FBPRBK4007 Assess and evaluate bread products BSBSMB405 Monitor and manage small business operations BSBSMB407 Manage a small team SITHPAT005 Produce petit fours SITHPAT006 Produce desserts * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCFAM009 Facilitate family intervention strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

thermal cutting

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBXCM501 Lead communication in the workplace ICPSUP4160 Manage quality in a production environment ICPSUP4600 Manage a safe work environment Elective units CUAANM302 Create 3D digital animations CUAANM303 Create 3D digital models CUAANM401 Create advanced 3D digital models CUACMP311 Implement copyright arrangements ICPPRN471 Set up for complex coating ICPPRN472 Produce complex coated product BSBCUS501 Manage quality customer service BSBDES601 Manage design realisation BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement BSBMGT517 Manage operational plan BSBMGT516 Facilitate continuous improvement BSBMGT608 Manage innovation and continuous improvement BSBMKG401 Profile the market BSBMKG413 Promote products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-ICTICT519 Develop detailed component specifications from project specifications Vocational Placement Kit (Skill Set) aggressive or abusive customers SIRXCEG009Please contact us for more information!