Learner Resources-CHCFAM003 Support people to improve relationships CUA Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Core units BSBPMG511 Manage project scope BSBPMG512 Manage project time BSBPMG513 Manage project quality BSBPMG514 Manage project cost BSBPMG515 Manage project human resources BSBPMG516 Manage project information and communication BSBPMG517 Manage project risk BSBPMG521 Manage project integration Elective units BSBMGT516 Facilitate continuous improvement BSBSUS501 Develop workplace policy and procedures for sustainability BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22578 Recognise letters of the alphabet and their sounds VU22579 Use strategies to participate in learning VU22580 Recognise and copy extremely familiar words VU22581 Participate in extremely familiar spoken exchanges VU22582 Recognise and copy numbers from 1 to 100 VU22383 Identify common digital media * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-CHCFAM003 Support people to improve relationships CUA Units of competency BSBOPS404 ImplementOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all