Learner Resources-SIRXMGT001 Supervise and support frontline team members LGA Core units SIRRSTR001 Undertake strategic

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Units of competency RIIRIS402E Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes * We can develop additional elective units that are not listed on request (Please contact us for further information)

set up and test computing devices UEECS0033 Use engineering applications software on personal computers UEECS0032 Support computer hardware and software for engineering applications UEECS0022 Install and configure a client computer operating system and software UEECS0029 Set up and configure basic local area network (LAN) UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers ICTICT214 Operate application software packages UEECD0011 Comply with scheduled and preventative maintenance program processes UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation UEECO0015 Provide quotations for installation or service jobs UEECO0017 Source and purchase material/parts for installation or service jobs UEECD0043 Solve problems in direct current circuits UEEDV0005 Install and maintain cabling for multiple access to telecommunication services UEEEC0003 Assemble and set up basic security systems UEEEC0066 Troubleshoot amplifiers in an electronic apparatus UEEEC0067 Troubleshoot basic amplifier circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Prepare and apply decorative surfaces for furnishing products CUAACD312 Produce computer-aided drawings MSFFM2014 Select and apply hardware MSFFM2015 Apply sheet laminates by hand MSFFM3029

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRXMGT001 Supervise and support frontline team members LGA Core units SIRRSTR001 Undertake strategicOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all