Learning and Assessment Kit-CHCSS00061 Family support services work skill set - provide support UEE Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU008 Instruct water familiarisation

monitor and report on compliance systems RIIWHS302D Implement traffic management plan RIIRIS301D Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBUS402 Cost a project AHCPCM401 Recommend plants and cultural practices AHCPCM402 Develop a soil health and plant nutrition program AHCPGD402 Plan a plant establishment program AHCTRF401 Develop a sports turf maintenance program AHCWHS401 Maintain work health and safety processes PSPPM402B Manage simple projects Elective units AHCCHM403 Prepare safe operating procedures for calibration of equipment AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG402 Determine hydraulic parameters for an irrigation system AHCIRG431 Supervise irrigation system installation AHCLSC401 Supervise landscape project works AHCMOM401 Conduct major repair and overhaul of machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT401 Articulate

Learning and Assessment Kit-CHCSS00061 Family support services work skill set - provide support UEE Core units MSMENV272 Participate inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to