Assessment Kit-CPPCMN3004 Respond to enquiries and complaints CPC implement and evaluate an incident

implement and evaluate an incident response plan Group G ICTSAS530 Use network tools (Release 1) Group O ICTNWK536 Plan

development and wellbeing CHCECE047 Analyse information to inform learning CHCECE049 Embed sustainable practices in service operations HLTWHS003 Maintain work health and safety If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

fitness or recreation sessions SISXCAI004 Plan and conduct programs SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations Elective units BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBCRT301 Develop and extend critical thinking skills BSBFIA303 Process accounts payable and receivable BSBINM301 Organise workplace information BSBWOR204 Use business technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and test response equipment AHCNSY302 Receive and dispatch nursery products FWPCOT2255 Store materials FWPCOT2254 Maintain chainsaws * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CPPCMN3004 Respond to enquiries and complaints CPC implement and evaluate an incidentOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of