Assessment Kit-VU21988 Utilise basic network concepts and protocols required in cyber security FWP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBXCM501 Lead communication in the workplace ICPSUP4160 Manage quality in a production environment ICPSUP4600 Manage a safe work environment Elective units CUAANM302 Create 3D digital animations CUAANM303 Create 3D digital models CUAANM401 Create advanced 3D digital models CUACMP311 Implement copyright arrangements ICPPRN471 Set up for complex coating ICPPRN472 Produce complex coated product BSBCUS501 Manage quality customer service BSBDES601 Manage design realisation BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement BSBMGT517 Manage operational plan BSBMGT516 Facilitate continuous improvement BSBMGT608 Manage innovation and continuous improvement BSBMKG401 Profile the market BSBMKG413 Promote products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUADTM311 Assist with dance teaching CUAWHS405 Provide a safe performing arts environment for children CUAWHS111 Follow safe dance practices CUADTM412 Promote the physical and emotional wellbeing of children in performing arts * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS516 Record and implement client instructions FNSFPL614 Develop financial plans FNSFPL615 Present and negotiate financial plans FNSFPL616 Implement financial plans FNSFPL621 Comply with ethical and operational guidelines

Assessment Kit-VU21988 Utilise basic network concepts and protocols required in cyber security FWP aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of