Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate configure and test biometric devices

configure and test biometric devices UEEDV0005 Install and maintain cabling for multiple access to telecommunication services UEEEC0002 Assemble and install reception antennae and signal distribution equipment UEEIC0002 Assemble

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCSS001 Work effectively in community safety services CHCDIV001 Work with diverse people BSBXTW301 Work in a team HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety Elective Units CHCAOD002 Work with clients who are intoxicated CHCCCS014 Provide brief interventions CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS033 Identify and report abuse CHCCOM002 Use communication to build relationships CHCCOM005 Communicate and work in health or community services * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCPOL003 Research and apply evidence to practice

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate configure and test biometric devicesOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of