Customer Service: Five Star Experience United Kingdom wellbeing and safety of people

wellbeing and safety of people in care

managing and exceeding expectations

This course is appropriate for all Care Workers and Nursing Staff

Recognise the role staff play in managing the risk of abuse by promoting a positive culture based on respect

Follow organisational policies and procedure in handling any issues that may arise as a result of medication administration

Customer Service: Five Star Experience United Kingdom wellbeing and safety of peopleCourse Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support. Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: going the extra mile; managing and exceeding expectations; demonstrating courtesy; a positive can do