Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices MSF policies and procedures in the

policies and procedures in the construction industry HLTAID001 Provide cardiopulmonary resuscitation * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor energy management * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan Elective units BSBFIA412 Report on financial activity Group A BSBWOR404 Develop work priorities Group A BSBMGT403 Implement continuous improvement Group A BSBINN301 Promote innovation in a team environment Group A BSBCMM401 Make a presentation Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBWRT401 Write complex documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

engaging and compliant classroom delivery of a qualification

Core units CHCECE030 Support inclusion and diversity CHCECE031 Support children’s health

Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices MSF policies and procedures in theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to