Learning and Assessment Kit-SIR30316 Certificate III in Business to Business Sales SCORM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

equipment and merchandise SIRCCPM006 Develop a pharmacy product and service range SIRCDIS002 Deliver medicines to customers outside the pharmacy * We can develop additional elective units that are not listed on request (Please contact us for further information)

mobile homes and mobile workplaces MEM03001B Perform manual production assembly MEM05005B Carry out mechanical cutting MEM05012C Perform routine manual metal arc welding MEM11010B Operate mobile load shifting equipment MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMOPS102 Perform tasks to support production MSMOPS200 Operate equipment MSMOPS212 Use organisation computers or data systems MSMPER200 Work in accordance with an issued permit MSMRVT201 Apply technical knowledge of recreational vehicle manufacturing to work activities MSMSUP100 Apply workplace context to own job * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS015022 Develop strategies for more sustainable use of resources MSS405088 Plan

diseases and disorders Group A AHCSOL203 Assist with soil or growing media sampling and testing Group A RIISAM203E Use hand and power tools Group A TLID0020 Shift materials safely using manual handling methods Group A AHCPCM204 Recognise plants Group B RIIWHS202E Enter and work in confined spaces Group B RIIWHS204E Work safely at heights Group B AHCBIO204 Follow site biosecurity procedures Group A * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIR30316 Certificate III in Business to Business Sales SCORM aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to