Assessment Kit-SISXCCS005 Monitor and evaluate customer service Session Plan Our unit class activities books

Our unit class activities books support your learners to understand the underpinning knowledge of the training package

The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening

Assessment Pack (Student)

The unit knowledge guide is a tool that can be used to help a student extend their learning

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIF0005 Apply a fatigue risk management system TLIM0011 Conduct heavy vehicle driver training TLIM0018 Develop low risk heavy vehicle driving behaviours in others TLIC3005 Drive heavy combination vehicle BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SISXCCS005 Monitor and evaluate customer service Session Plan Our unit class activities booksOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of