Assessment Kit-BSBTWK401 Build and maintain business relationships SIF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

UEERL0004 Disconnect - reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEEIC0002 Assemble

prepare and preserve plant specimens AHCPCM204 Recognise plants AHCPGD212 Conduct visual inspection of park facilities AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

Units of competency AURTTL004 Inspect and service LNG fuel systems AURTTL005 Diagnose and repair LNG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBXBD407 Protect big data integrity BSBXBD405 Develop procedures for managing big data BSBXBD408 Implement and review procedures for managing big data * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBTWK401 Build and maintain business relationships SIF aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of