Learner Resources-SIRXCEG006 Provide online customer service PSP Units of competency PSPGEN036 Provide

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCMOM304 Operate machinery and equipment AHCWHS301 Contribute to work health and safety processes AHCMOM302 Perform machinery maintenance TLILIC0003 Licence to operate a forklift truck * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment of best practice holistic delivery

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

fitness or recreation sessions SISXCAI004 Plan and conduct programs SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations Elective units BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBCRT301 Develop and extend critical thinking skills BSBFIA303 Process accounts payable and receivable BSBINM301 Organise workplace information BSBWOR204 Use business technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRXCEG006 Provide online customer service PSP Units of competency PSPGEN036 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all