Learning and Assessment Kit-BSBCMM301 Process customer complaints NWP health and work practices Elective

health and work practices Elective Units SHBHBAS002 Provide head

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

maintain and test response equipment PUAFIR204 Respond to wildfire PUAFIR210 Prevent injury FWPHAR2202 Perform landing duties (chaser) FWPHAR2205 Conduct mobile splitting operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FDFFS2001A Implement the food safety program and procedures FDFFS3001A Monitor the implementation of quality and food safety programs FDFOHS3001A Contribute to OHS processes FDFOP2063A Apply quality systems and procedures FDFPPL3004A Lead work teams and groups FDFSUG308A Analyse and convey workplace information FSKNUM31 Apply a wide range of mathematical calculations for work MSL973001 Perform basic tests Elective units FDFOP3002A Set up a production or packaging line for operation FDFOP3003A Operate interrelated processes in a production system FBPGRA3003 Lead flour milling shift operations FBPGRA3004 Control mill processes and performance FBPGRA3009 Implement a rice flour break process FBPGRA3005 Conduct rice harvest receivals FBPGRA3014 Implement a rice seed preparation and storage system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCMM301 Process customer complaints NWP health and work practices ElectiveOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to