Learning and Assessment Kit-CUA41220 Certificate IV in Screen and Media SCORM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURETU102 Recover vehicle refrigerants AURVTA001 Prepare vehicles for customer use * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT001 Develop

Units of competency ICTNWK529 Install and manage complex ICT networks ICTNWK546 Manage network security ICTNWK538 Install and maintain valid authentication processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

calculate quantities and mark out materials CPCPCM2041 Work effectively in the plumbing services sector CPCPCM2043 Carry out WHS requirements CPCPCM2045 Handle and store plumbing materials CPCPCM2046 Use plumbing hand and power tools CPCPCM2047 Carry out levelling CPCPCM2048 Cut and join sheet metal CPCPCM2054 Carry out simple concreting and rendering CPCPCM2055 Work safely on roofs CPCPCM3021 Flash penetrations through roofs and walls CPCPCM3022 Weld polymer pipes using fusion method CPCPCM3023 Fabricate and install non-ferrous pressure piping CPCPCM3024 Prepare simple drawings CPCPCM3025 Install trench support CPCPDR2021 Locate and clear blockages CPCPDR2025 Install stormwater and sub-soil drainage systems and drain work site CPCPDR2026 Install prefabricated inspection openings and inspection chambers CPCPDR3021 Plan layout and install below ground sanitary drainage systems CPCPDR3023 Install on-site domestic wastewater treatment plants and disposal systems CPCPFS3031 Fabricate and install fire hydrant and hose reel systems CPCPGS3048 Install gas pressure control equipment CPCPGS3049 Install gas appliance flues CPCPGS3051 Purge consumer piping CPCPGS3053 Disconnect and reconnect Type A gas appliances CPCPGS3054 Calculate and install natural ventilation for Type A gas appliances CPCPGS3056 Size and install consumer gas piping systems CPCPGS3059 Install LPG storage of aggregate storage capacity up to 500 litres CPCPGS3061 Install and commission Type A gas appliances CPCPSN3011 Plan the layout of a residential sanitary plumbing system and fabricate and install sanitary stacks CPCPSN3022 Install discharge pipes CPCPWT3020 Connect and install storage tanks to a domestic water supply CPCPWT3021 Set out and install water services CPCPWT3022 Install and commission water heating systems and adjust controls and devices CPCPWT3025 Install water pumpsets CPCPWT3026 Install and fit off sanitary fixtures

Learning and Assessment Kit-CUA41220 Certificate IV in Screen and Media SCORM aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to