Learner Resources-BSBCUS501 Manage quality customer service AMP simple informational texts General Electives

simple informational texts General Electives (3) VU23557 Identify Australian leisure activities VU23235 Recognise and use basic mathematical symbols and processes VU23236 Recognise and interpret safety signs and symbols * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR125 Test

Units of competency CHCAGE004 Implement interventions with older people at risk HLTHPS006 Assist clients with medication CHCAGE003 Coordinate services for older people CHCPAL001 Deliver care services using a palliative approach * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFLM312 Contribute to team effectiveness CPPSEC3101 Manage conflict and security risks through negotiation CPPSEC3102 Maintain operational safety and security of work environment CPPSEC3103 Determine and implement response to security risk situation CPPSEC3104 Coordinate monitoring and control of individual and crowd behaviour CPPSEC3105 Coordinate provision of quality security services to clients CPPSEC3106 Gather

Learner Resources-BSBCUS501 Manage quality customer service AMP simple informational texts General ElectivesOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all