Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Discount Core units HLTAID003 Provide first

Core units HLTAID003 Provide first aid RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIEGS202E Conduct field work RIIEGS301D Operate and maintain instruments and field equipment RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIERR202E Contribute to the control of emergencies and critical situations RIIQUA201E Maintain and monitor site quality standards RIIRIS202E Respond to site based spills RIISTD202D Collect routine site samples RIIVEH305F Operate and maintain a four wheel drive vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

sauces and soups Group C SITHCCC008 Prepare vegetable

inspect and refit light vehicle wheel and tyre assemblies AURAFA103 Communicate effectively in an automotive workplace AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint presentationThe PowerPoint presentation supports the trainer/teacher in creating an interactive learning environment

egg and farinaceous dishes SITHCCC012 Prepare poultry dishes SITHCCC013 Prepare seafood dishes SITHCCC014 Prepare meat dishes SITHCCC018 Prepare food to meet special dietary requirements SITHCCC019 Produce cakes

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Discount Core units HLTAID003 Provide firstYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.