Learner Resources-ICT40120 Certificate IV in Information Technology (Programming) Certificate III Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

standards and equipment manuals* UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Electives BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0011 Comply with scheduled and preventative maintenance program processes UEEIC0014 Develop

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT438 Select

Core units CHCCDE003 Work within a community development framework CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG001 Work legally and ethically CHCMHS001 Work with people with mental health issues CHCPRT001 Identify and respond to children and young people at risk CHCYTH001 Engage respectfully with young people CHCYTH002 Work effectively with young people in youth work context CHCYTH003 Support young people to create opportunities in their lives CHCYTH004 Respond to critical situations CHCYTH010 Provide services for young people appropriate to the needs and circumstances HLTWHS001 Participate in workplace health and safety Elective units CHCCCS009 Facilitate responsible behaviour CHCCCS016 Respond to client needs CHCCCS003 Increase the safety of individuals at risk of suicide CHCMHS007 Work effectively in trauma informed care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 buildings CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4012 Read and interpret plans and specifications CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9 Type C buildings CPCCBS6101 Research and evaluate construction methods and materials for Class 1 and 10 buildings to three storeys CPCCBS6102 Research and evaluate construction methods and materials for Class 2 to 9 buildings to three storeys CPCCBS6103 Identify and apply legal and ethical requirements to building surveying functions CPCCBS6104 Assess and advise on compliance of design documentation for Class 1 and 10 buildings to three storeys CPCCBS6105 Assess and advise on compliance of design documentation for Class 2 to 9 buildings to three storeys CPCCBS6107 Prepare planning and development applications for buildings to three storeys CPCCBS6108 Process building applications for Class 1 and 10 buildings to three storeys CPCCBS6109 Process building applications for Class 2 to 9 buildings to three storeys CPCCBS6110 Conduct and report on building surveying audits of Class 1 and 10 buildings to three storeys CPCCBS6112 Conduct and report on initial construction inspections of Class 1 and 10 buildings to three storeys CPCCBS6113 Conduct and report on initial construction inspections of Class 2 to 9 buildings to three storeys CPCCBS6114 Conduct and report on advanced and final inspections of Class 1 and 10 buildings to three storeys CPCCBS6115 Conduct and report on advanced and final inspections of Class 2 to 9 buildings to three storeys CPCCBS6116 Assess and advise on performance solutions for Class 2 to 9 buildings to three storeys CPCCBS6118 Assess and advise on performance solutions for Class 1 and 10 buildings to three storeys Elective units CPCCBS6111 Conduct and report on building surveying audits of Class 2 to 9 buildings to three storeys CPCCBS6117 Monitor and advise on construction and compliance upgrade work on buildings to three storeys CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-ICT40120 Certificate IV in Information Technology (Programming) Certificate III Core units SIRXCEG001 Engage theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all