Learning and Assessment Kit-BSBTWK601 Develop and maintain strategic business networks TAE Units of competency SITHACS002 Provide

Units of competency SITHACS002 Provide housekeeping services to guests SITHACS001 Clean premises and equipment SITXWHS001 Participate in safe work practices SITHACS003 Prepare rooms for guests * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency CHCMGT002 Manage partnership agreements with service providers CHCMGT003 Lead the work team CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work BSBMKG542 Establish and monitor the marketing mix BSBMKG541 Identify and evaluate marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBTWK601 Develop and maintain strategic business networks TAE Units of competency SITHACS002 ProvideOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to