Learner Resources-BSBWOR201 Manage personal stress in the workplace RII Core units BSBINM401 Implement workplace

Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBINN601 Lead and manage organisational change CHCMGT001 Develop

wheel and rim assembly applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

enterprises and community groups * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBWOR201 Manage personal stress in the workplace RII Core units BSBINM401 Implement workplaceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all